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VALUE PROPOSITION

Frequently Asked Questions

Questions asked by our clients......

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  • Do you require a minimum order?
    No MOQ on standard products. However, some custom items may require material MOQ. Contact us for more information.
  • From where does your product ship?
    Most products ship from Shijiazhuang,Hebei, China. We also can ship from Shenzhen that we utilize to better service our customers and stocking in the USA is offered. Contact us for more information
  • What are your typical leadtimes?
    Samples ~2 weeks depending on the materials Custom cable with equivalent connectors is 2-3 weeks, ready to ship from China Custom cable with original connectors is 4-6 weeks, ready to ship from China
  • What are your Payment Options?
    DCL offers net payment terms to our qualified clients. In some cases we may require payment in advance for tooling, engineering and/or specialty materials.
  • Do you offer Blind Drop Shipment?
    Yes, there is no additional charge for an order blind-drop shipped.
  • How do you handle RMA, FA, CAR issues?"
    Our U.S. team is your point of contact. We work with our Asia based team, they drive actions and results which flow back thru our U.S. team to our clients. Our team generates uses 8D corrective action reports as the foundation of our responses We typically turn around initial responses within two days.
  • Do you test the cables before they are shipped?
    Yes, the factory tests 100% of the cables we manufacture and ship. DCL China based Quality Manager adds a final inspection step before shipment
  • Are you ISO certified?
    DCL is a design and selling organization. We operate under a cloud based ERP system and implement standards around typical business operations. We are transparent with our clients as to where their products are manufactured. Every one of our U.S. and Asia based manufacturing partners are ISO certified, implement a Quality System Management process/manual and are fully auditable. Our cable factory partner is ISO9001:2015 and IATF16949:2016 certified
  • Can we audit your factories?
    Absolutely. Our factory partner has undergone and passed audits by many customers. In Asia our PM would host your teams or your audit partner.
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